What should I do the same day my family member is discharged from NUMC?
Call us as soon as you know discharge is happening — ideally before your family member actually leaves the hospital. Nassau University Medical Center discharges patients when they're medically stable, not when they're fully recovered, and the first 72 hours at home are statistically the highest-risk window for complications, falls, and medication errors. The sooner care is in place, the smaller that window of risk.
When you call, let our intake team know it's a post-hospitalization situation and that timing is urgent. We prioritize these cases specifically. You don't need to have everything figured out before you call — the intake conversation is designed to help you understand what's needed and what happens next. Bring the discharge paperwork if you have it; a nurse will review it during the in-home assessment and turn it into a daily care plan your caregiver will actually follow.