The first step is a phone call with a real person on our intake team. We'll ask about your parent's day, their health, the layout of the home, and what's been getting harder. You'll get honest guidance about what level of care fits, even if the answer is less care than you expected to need.
From there, we conduct a free in-home assessment. This is where the care plan gets built, not from a generic template, but from what your parent's home actually looks like and what their specific needs are. In Tuckahoe, where many homes are village apartments, capes, and Tudors on compact blocks, that often means looking hard at stairs, bathrooms, and the routes your parent walks every day. If fall risk is a concern, we identify specific hazards before they become emergencies.
Then comes the match, and it usually happens fast, often within 24 hours of the assessment. We match on skills first, then on temperament, language, and personality, because a technically qualified caregiver your parent won't open the door for helps no one. RN supervision continues from the first visit onward.