You call, and we listen first. Intake isn't a form for us, it's a conversation about your parent's routine, their diagnosis if there is one, the family's work schedules, and what's been keeping you up at night. From that, we sketch the shape of a plan together.
From there, we conduct a free in-home assessment. This is where the care plan gets built, not from a generic template, but from what your parent's home actually looks like and what their specific needs are. In Yorktown Heights, where many homes are postwar capes, ranches, and colonials on wooded suburban lots, that often means looking hard at stairs, bathrooms, and the routes your parent walks every day. If fall risk is a concern, we identify specific hazards before they become emergencies.
After the visit, we can typically refer a matched caregiver within 24 hours. That speed matters most when a family is navigating a discharge, a senior coming home from NewYork-Presbyterian Hudson Valley Hospital in Cortlandt Manor doesn't have a week to wait while an agency gets organized. And the match isn't final until it works, if the fit isn't right, we adjust until it is.