You call, and we listen first. Intake isn't a form for us, it's a conversation about your parent's routine, their diagnosis if there is one, the family's work schedules, and what's been keeping you up at night. From that, we sketch the shape of a plan together.
From there, we conduct a free in-home assessment. This is where the care plan gets built, not from a generic template, but from what your parent's home actually looks like and what their specific needs are. In Selden, where many homes are postwar subdivisions of ranches, capes, and hi-ranches, that often means looking hard at stairs, bathrooms, and the routes your parent walks every day. If fall risk is a concern, we identify specific hazards before they become emergencies.
Then comes the match, and it usually happens fast, often within 24 hours of the assessment. We match on skills first, then on temperament, language, and personality, because a technically qualified senior caregiver your parent won't open the door for helps no one. RN supervision continues from the first visit onward.