You call, and we listen first. Intake isn't a form for us, it's a conversation about your parent's routine, their diagnosis if there is one, the family's work schedules, and what's been keeping you up at night. From that, we sketch the shape of a plan together.
From there, we conduct a free in-home assessment. This is where the care plan gets built, not from a generic template, but from what your parent's home actually looks like and what their specific needs are. In Armonk, where many homes are colonials on wooded lots around a walkable hamlet center, that often means looking hard at stairs, bathrooms, and the routes your parent walks every day. If fall risk is a concern, we identify specific hazards before they become emergencies.
After the visit, we can typically refer a matched senior caregiver within 24 hours. That speed matters most when a family is navigating a discharge, a senior coming home from Northern Westchester Hospital in Mount Kisco doesn't have a week to wait while an agency gets organized. And the match isn't final until it works, if the fit isn't right, we adjust until it is.