The first step is a phone call with a real person on our intake team. We'll ask about your parent's day, their health, the layout of the home, and what's been getting harder. You'll get honest guidance about what level of care fits, even if the answer is less care than you expected to need.
Then we visit the home in Jackson Heights, at no charge. The assessment covers health needs, daily routines, and the physical space itself. Homes here tend to be landmarked garden co-ops with shared interior courtyards, which shapes everything from where a caregiver should park to which rooms need attention first. By the end of the visit, the plan is concrete.
From assessment to first visit is typically a matter of days, not weeks, and often just 24 hours. Your care coordinator confirms the schedule, introduces the private duty nurse, and stays on the case afterward, adjusting hours, swapping coverage when life intervenes, and looping in the supervising nurse as needs evolve.