The first step is a phone call with a real person on our intake team. We'll ask about your parent's day, their health, the layout of the home, and what's been getting harder. You'll get honest guidance about what level of care fits, even if the answer is less care than you expected to need.
From there, we conduct a free in-home assessment. This is where the care plan gets built, not from a generic template, but from what your parent's home actually looks like and what their specific needs are. In Douglaston, where many homes are Tudors and colonials on winding, hilly streets near the bay, that often means looking hard at stairs, bathrooms, and the routes your parent walks every day. If fall risk is a concern, we identify specific hazards before they become emergencies.
Finally, we place the private duty nurse and stay involved. Most families see care begin within a day or two of the assessment. After that, you have one number to call for everything, schedule changes, questions, concerns, or simply an update on how this morning's visit went.